Returns Policy

You have the right to return an item for a full refund following notification in writing within 14 days of the date of purchase. You will then have 14 days to return the goods in the original condition and packaging to Alexander Rose

You the consumer is to take on the responsibility of paying for the goods to be returned. Only if goods were notified in writing to be cancelled within 14 working days of the date of purchase then Alexander Rose will refund the original delivery cost

Alexander Rose will not refund the value of any express or special delivery agreement unless the agreement was not met in the timeframe of the agreement

Proof of returning the good via postage or by courier will be sufficient for a refund for the original purchase value of the goods only

In the event that the goods are faulty Alexander Rose will firstly attempt to repair or replace the item or faulty part.Alexander Rose will replace or repair at their own discretion items that have manufacturing defects following sufficient evidence that the goods were received in a faulty condition.