Returns Policy

All purchased parts have a 28-day money-back guarantee.  In the unlikely event you receive an item that is faulty, please contact Alexander Rose sales@alexander-rose.co.uk for immediate replacement or refund. 

Once your order has been placed we cannot cancel the order. The part will need to be received and our returns policy followed.

Any item returned to Alexander Rose must be sent in its original packaging and at your own expense.  Items must be returned within seven working days of receipt.  A refund will be processed within five working days of the item being received by Alexander Rose.

Please contact Alexander Rose sales@alexander-rose.co.uk for full details of our returns process.